Privacy Policy

Roamvage ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website roamvage.com or use our services to book private tours in China.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

We collect information that you provide directly to us when using our services:

Personal Identification Information: Name, email address, phone number (including WhatsApp), nationality, and passport details (when required for booking).

Booking Information: Travel dates, number of travelers (adults, children, infants), hotel pickup location, and any special requests or preferences you share with us.

Payment Information: Credit card details are processed securely through Stripe. We do not store full credit card numbers on our servers.

Communications: Records of your inquiries, emails, WhatsApp messages, and any other correspondence with us.

Automatically Collected Information: When you visit our site, we may automatically collect certain information including your IP address, browser type, device information, pages visited, and time spent on pages. This helps us improve our website and services.

We use the information we collect for the following purposes:

To process and confirm your tour bookings and payments. To communicate with you about your bookings, including confirmation emails, itinerary details, and important updates. To respond to your inquiries and provide customer support. To send you relevant travel information and, with your consent, marketing communications about our services. To improve our website, services, and user experience based on usage patterns. To comply with legal obligations and enforce our Terms of Service. To detect and prevent fraudulent transactions or unauthorized access.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We share information with trusted third-party service providers who help us operate our business — including payment processing (Stripe), email delivery (Resend), and cloud hosting (Vercel, Supabase). These providers are contractually obligated to protect your data.

Tour Guides and Operators: To fulfill your booking, we share necessary traveler information (names, pickup location, travel dates) with our local guides and tour operators.

Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your personal information:

All data transmission between your browser and our servers is encrypted using TLS/SSL technology. Payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment provider. We store your data on secure servers provided by Supabase (database) and Vercel (application hosting). Access to personal data is restricted to authorized personnel only.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies: Required for the website to function properly, including session management and booking cart functionality.

Preference Cookies: Remember your language and currency preferences across visits.

Analytics Cookies: Help us understand how visitors use our site so we can improve it.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you. Correction: Request correction of inaccurate or incomplete data. Deletion: Request deletion of your personal data, subject to legal retention requirements. Objection: Object to processing of your data for direct marketing purposes. Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, contact us at privacy@roamvage.com. We will respond within 30 days.

Roamvage welcomes travelers of all ages, including families with children. All tours can accommodate minors when accompanied by a parent or legal guardian.

Information about minor travelers (such as name, age, and passport details required for bookings) is provided exclusively by the parent or legal guardian making the reservation. We collect this information solely for the purpose of delivering our tour services.

We do not knowingly collect personal information directly from children under the age of 16 without verifiable parental consent. Our website is a general audience site not directed at children. If we learn that we have inadvertently collected personal data from a minor without proper consent, we will delete it promptly.

If you believe your child has provided us with personal information without your consent, please contact us at privacy@roamvage.com.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@roamvage.com

Website: https://roamvage.com/contact

WhatsApp: +852 46190504

We take your privacy seriously and will respond to all inquiries promptly.