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Roamvage is operated by MUGUANG YUEXING CONSULTING LIMITED, a Hong Kong company. This policy explains how we use information when you browse roamvage.com, create an account, contact our team or arrange a Private Tour or Tailor-made Tour. Optional analytics and advertising are controlled by your cookie choices. Browsing alone does not grant consent to optional tracking.
Account information: Your email address and account profile. If you choose Google sign-in, Google shares the profile information needed to sign you in, such as your email address, name and profile image. We do not receive your Google password.
Enquiries and bookings: Contact details, travel dates, group size, pickup details, preferences and the information you send us. Traveler identity details are requested when needed to arrange the selected service.
Payments: The payment provider shown at checkout processes card details. We retain payment references, amounts and booking status for confirmations, refunds and reconciliation; we do not store full card numbers.
Service and security records: Account, booking and administrative activity, delivery receipts and technical error information help us operate and troubleshoot the service.
Optional measurement: With your permission, we collect page views, navigation, engagement, form progress and conversion events using pseudonymous browser identifiers. Form answers, email addresses, phone numbers and passport details are not intended to be sent to Google Analytics.
We use the information we collect for the following purposes:
To process and confirm your tour bookings and payments. To communicate with you about your bookings, including confirmation emails, itinerary details, and important updates. To respond to your inquiries and provide customer support. To send you relevant travel information and, with your consent, marketing communications about our services. To improve our website, services, and user experience based on usage patterns. To comply with legal obligations and enforce our Terms of Service. To detect and prevent fraudulent transactions or unauthorized access.
We use service providers to operate the website and fulfil requests: Supabase for accounts, database and file storage; Vercel and Cloudflare for website hosting and delivery; Google for optional sign-in and, when permitted, Google Analytics through Google Tag Manager; Resend for automated service emails; Zoho for team correspondence; and the payment provider shown at checkout (Stripe). Mapbox supplies map services. These services may process information in countries other than where you live.
Where needed to fulfil a booking, we share relevant traveler and pickup details with the guide or operator arranging your tour. We may retain or disclose relevant records when required by applicable law or to handle payment disputes. We do not sell personal information.
We implement industry-standard security measures to protect your personal information:
All data transmission between your browser and our servers is encrypted using TLS/SSL technology. Payment processing is handled by PCI-DSS-compliant providers Stripe. We store your data on secure servers provided by Supabase (database) and Vercel (application hosting). Access to personal data is restricted to authorized personnel only.
While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
Essential storage supports account sessions, booking functionality and security. Preference storage remembers your choices.
Analytics and advertising are optional. Use Essential only to refuse optional tracking, or choose Analytics and Advertising separately. You can reopen Cookie settings on public pages and withdraw your choice at any time. Withdrawal stops future optional collection and clears the measurement cookies and campaign context managed by this website; it does not automatically erase data already processed by a provider.
The website remembers your consent choice for up to six months. With analytics enabled, the website retains its campaign attribution context for up to 30 days. Browser controls can also remove local storage and cookies.
We retain account and enquiry information while needed to provide the requested service and respond to follow-up questions. Booking, payment, refund and audit records may need to be retained for accounting, dispute handling, fraud prevention and applicable legal requirements. Account deletion therefore does not automatically delete the transaction history.
Retention depends on the type of record, the purpose for which it is held and any outstanding booking or dispute. Contact us to request access, correction or deletion; we will explain any records that need to be retained. Optional browser storage periods are described above.
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you. Correction: Request correction of inaccurate or incomplete data. Deletion: Request deletion of your personal data, subject to legal retention requirements. Objection: Object to processing of your data for direct marketing purposes. Data Portability: Request transfer of your data to another service provider.
To exercise any of these rights, contact us at privacy@roamvage.com. We will respond within 30 days.
Roamvage welcomes travelers of all ages, including families with children. All tours can accommodate minors when accompanied by a parent or legal guardian.
Information about minor travelers (such as name, age, and passport details required for bookings) is provided exclusively by the parent or legal guardian making the reservation. We collect this information solely for the purpose of delivering our tour services.
We do not knowingly collect personal information directly from children under the age of 16 without verifiable parental consent. Our website is a general audience site not directed at children. If we learn that we have inadvertently collected personal data from a minor without proper consent, we will delete it promptly.
If you believe your child has provided us with personal information without your consent, please contact us at privacy@roamvage.com.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@roamvage.com
Website: https://roamvage.com/contact
WhatsApp: +852 46190504
We take your privacy seriously and will respond to all inquiries promptly.