Terms of Service

Roamvage is operated by MUGUANG YUEXING CONSULTING LIMITED, a Hong Kong company ("we", "our" or "us"). These Terms apply to your use of roamvage.com and our travel booking services.

Please read these Terms and the conditions shown for your itinerary before booking. Contact hello@roamvage.com if you need clarification.

We arrange Private Tours and Tailor-made Tours. Private Tours include short and multi-day itineraries. Tailor-made Tours are individually planned journeys of three days or more.

The product page and your confirmed booking or proposal specify the itinerary, transport, guiding, accommodation and included services. Public transport and shared facilities may form part of a private itinerary where stated.

Booking Process: To make a booking, select your desired tour, number of travelers (adults, children, infants), preferred time slot, and pickup location. Complete the checkout process with payment to confirm your reservation.

Booking Confirmation: A booking is confirmed once payment is successfully processed. You will receive a confirmation email with your booking details and itinerary.

Accuracy of Information: You are responsible for providing accurate and complete information during the booking process, including contact details, traveler information, and pickup location.

Tour Availability: All tours are subject to availability. We reserve the right to cancel a booking if a tour becomes unavailable, in which case a full refund will be issued.

Pricing: Listing prices may be shown per person or as a starting price, as labelled. Your checkout shows the total for the selected date, group size and options before you pay. Prices include guide service, vehicle transportation, and listed inclusions. Prices do not include personal expenses, meals (unless specified), gratuities, or admission tickets (unless specified).

Payment: Full payment is required at the time of booking. We accept major credit and debit cards through Stripe, our secure payment processor.

Currency: The final charged amount will be in USD. For display purposes, we may show approximate conversions to other currencies based on current exchange rates.

Taxes: All applicable taxes are included in the displayed price.

Free Cancellation: You may cancel your booking up to 24 hours before the scheduled tour start time for a full refund.

Late Cancellation: Cancellations made less than 24 hours before the scheduled start time are not eligible for a refund.

No-Show: If you do not appear at the designated pickup location within 30 minutes of the scheduled time without prior notice, it will be treated as a no-show and no refund will be issued.

Cancellation by Roamvage: We reserve the right to cancel a tour due to unforeseen circumstances (extreme weather, guide illness, safety concerns). In such cases, we will offer either a full refund or rescheduling at your preference.

Refund Processing: Refunds will be processed through the original payment method within 5-10 business days.

By using our Services, you agree to:

Provide accurate, current, and complete information during booking and account registration. Maintain the confidentiality of your account credentials. Arrive at the designated pickup location on time on the day of your tour. Comply with all applicable laws and regulations during your tour, including local customs and site regulations. Treat guides, drivers, and other service providers with respect. Obtain appropriate travel insurance for your trip to China (we recommend comprehensive travel insurance covering medical, trip cancellation, and personal liability).

You agree not to use our Services for any unlawful purpose or in violation of these Terms.

All content on the Roamvage website, including text, images, logos, graphics, tour descriptions, itineraries, and software code, is the property of Roamvage and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

User-generated content (such as reviews) that you submit to us grants Roamvage a non-exclusive, royalty-free, perpetual license to use, display, and distribute that content in connection with our Services.

To the fullest extent permitted by applicable law:

Roamvage is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services.

Our total liability for any claim arising from our Services is limited to the amount you paid for the specific booking giving rise to the claim.

We are not responsible for circumstances beyond our reasonable control, including but not limited to: weather conditions, natural disasters, government actions, traffic conditions, site closures, or third-party service disruptions.

Nothing in these Terms limits liability that cannot be limited under applicable law.

These Terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have non-exclusive jurisdiction over disputes arising from these Terms or our services.

Please contact hello@roamvage.com first so we can try to resolve your concern. Nothing in these Terms excludes or limits any mandatory consumer rights or protections available to you under applicable law.

If you have any questions about these Terms of Service, please contact us:

Email: legal@roamvage.com

Website: https://roamvage.com/contact

WhatsApp: +852 46190504

We value transparency and will address your concerns promptly.