Frequently Asked Questions

Roamvage is a private tour operator that plans and runs private tours and tailor-made journeys in China, Japan and Vietnam. It is operated by MUGUANG YUEXING CONSULTING LIMITED, a Hong Kong company founded in 2022.

Every Roamvage trip is arranged for your own party, at your own pace, and shaped around local culture, food and everyday life.

Roamvage is operated from Hong Kong by MUGUANG YUEXING CONSULTING LIMITED. We run private tours in China, Japan and Vietnam — day tours in individual cities as well as multi-day private journeys.

If you are unsure whether we cover a specific city or region, message us on WhatsApp and we will confirm before you book.

There are two ways to book. Choose a published Private Tour, pick your date and group size, and book online with instant confirmation. Or send a Tailor-made request with your dates, interests and budget, and a specialist will reply with a route and a personal quote.

Both routes start and end with a direct conversation: hello@roamvage.com or WhatsApp +852 4619 0504.

Roamvage is operated by MUGUANG YUEXING CONSULTING LIMITED, a Hong Kong company. You can contact us on WhatsApp or at hello@roamvage.com before booking to check the itinerary, services and payment terms.

Online payments are processed through Stripe. Your booking confirmation or agreed proposal sets out the services included; local meeting and guide details are confirmed as arrangements are finalised.

All Roamvage guides hold official China tour guide licenses and speak fluent English. Many also speak additional languages (Spanish, French, German — ask us).

We select guides based on three things: deep local knowledge, strong communication skills, and genuine hospitality. They are not third-party freelancers — they are part of the Roamvage team.

Your guide will contact you via WhatsApp one day before the tour to confirm pickup time and answer any last-minute questions.

Your guide is your first point of contact and can handle most situations on the spot. For anything needing backup, our operations team is reachable 24/7 via WhatsApp.

If a tour cannot proceed due to extreme weather, sudden site closures, or other circumstances beyond anyone's control, we will: • Offer a full or partial refund, or • Reschedule at no extra cost.

Your safety and satisfaction are our direct responsibility — not outsourced to a third party.

For tours available to book online, checkout shows the total before you pay through Stripe. We do not store your full card number. Tailor-made trips are quoted separately, with payment terms confirmed in your proposal.

Check the cancellation terms for your selected product or proposal before paying. Payment does not replace confirmation of any arrangements marked as subject to availability.

Free cancellation up to 24 hours before your tour — full refund, no questions. If your China visa is denied, email us the denial notice and we'll issue a full refund regardless of the 24-hour cutoff.

Cancellations made less than 24 hours before start time, or no-shows, are non-refundable. Refunds are processed within 5–10 business days to your original payment method.

No hidden fees, ever. Every tour page has a clear "Inclusions" section showing exactly what's covered.

Typically included: English-speaking guide, private vehicle with driver, hotel pickup and drop-off within city center.

Typically not included (unless marked otherwise): attraction entrance tickets, meals, personal expenses, and tips. Tipping is not expected in China — it's entirely optional.

If anything is unclear on a product page, message us and we'll explain it in plain English.

Absolutely — and it's one of the best things about a private tour. There's no group to keep up with, no fixed pace. The day moves at your family's rhythm.

For families with children: we adjust the route to include breaks, kid-friendly stops, and can recommend family-friendly restaurants.

For elderly travelers: we minimize unnecessary walking, choose accessible routes, and can arrange wheelchair-accessible vehicles on request.

Just let us know your group composition when booking — ages help us prepare. Children may qualify for reduced pricing (see each tour page for details).

We pick you up from any hotel within our city center pickup zone (typically within the 3rd Ring Road in Beijing, Inner Ring in Shanghai, etc.). Each tour page lists the exact pickup area.

Staying at an Airbnb? Just provide the full address at checkout — as long as it's within the pickup zone, we'll come to you.

Airport, train station, or cruise port pickup is available on request (a small surcharge may apply). Enter your location at checkout and we'll confirm it works for your tour.

Yes, and absolutely no forced shopping — ever. Unlike budget group tours that take you to jade factories and tea shops for commission kickbacks, our private tours have zero commercial stops unless you specifically ask to visit one.

You can discuss adjustments with your guide before the tour (via WhatsApp) or suggest changes on the day: • Spend an extra hour at the Great Wall? Done. • Skip a temple you've already seen? No problem. • Want to stop for street food? Your guide knows the best spots.

It's your day. We're here to make it great, not to sell you things.

Rain or light weather won't stop a tour — your guide adapts (indoor stops first, umbrellas provided, breaks adjusted). China's landmarks are spectacular in any weather.

For extreme conditions (typhoon, heavy snow causing road closures), we'll contact you proactively to reschedule or refund.

If your plans change last-minute, contact us as soon as possible — we'll do our best to reschedule at no extra cost if availability allows. The sooner you tell us, the more we can help.